Frequently Asked Questions

What is your turn-a-round time?

Our average turn-a-round times are 7 days. During our busiest periods, this can extend to 14 days, however usually our customers have their orders returned within just a few days. We have the fastest turn-a-round in the industry so there is no need to jump the queue and pay extortionate “priority” fees.

What type of tapes do you convert?

When it comes to transferring to digital, we convert, VHS, VHS-C, Betamax, 8mm, Hi8, Digital 8, Mini DV & Audio Cassette. We can also convert Digital Betacam, Betacam SP & Betacam SX.

What Digital format do you transfer my tapes to?

Unless requested otherwise, all tapes are transferred into a high quality MP4 file. This ensures compatibility with a wide range of playing devices, like Smart TVs, Tablets & phones for example.

My tape has mould on it. Will it still work?

Mould can cause many health issues. It can also negatively effect the audio and visual quality of your tape.  For these two reasons alone, we recommend that we clean the tape, to give you the best chance of viewing it again in its former glory.

What is the cost to transfer my tape?

We do not charge by duration. Most of our customers have hours of content on their tapes & they do not want to be punished for every extra 30 mins they have. So if you want to transfer your tape to digital & it’s either 1 hour or 6 hours, our price will not change.
Check out our video conversion pricing.

How many hours can you fit onto a DVD?

We can comfortably fit a 4 hour tape onto a DVD. We use premium discs to allow for extra storage & do not charge any extra.

Do we supply our own USB?

When you choose to transfer your tapes to USB, we supply the most appropriate sized Premium USB to handle all of your content.

Do you copy VHS tapes to DVD?

Whilst most of our customers choose to download and watch their tapes on USB, we still transfer lots of tapes to DVD.

Can I share my videos with others?

With every order, we securely back up your tapes to the cloud, where you can safely share them with others.  This means you don’t have to make copies & send them around the country.  This backup link is provided to you free of charge for 30 days.